High-volume services

You can also see all services, or read more about how the data was collected.

Annual volume of transactions by service

All high-volume services

Transactional service Department Total cost Cost per transaction Digital take‑up Transactions per year ▼
Stamp Duty Reserve Tax HMRC £23.4m £0.06 100% 390,590,310
Payments made (banking) HMRC £19.7m £0.11 94.5% 178,794,607
Passengers crossing the border Home Office £303m £2.85 0% 106,441,369
Pay As You Earn (PAYE) HMRC £277m £2.79 77.8% 99,439,596
Customs HMRC £14.8m £0.15 99.7% 98,634,777
Payments received (banking) HMRC £13.7m £0.23 89.2% 59,589,398
Tax a vehicle DfT £65.5m £1.43 54% 45,778,327
Amend vehicle registration details DfT £81.1m £1.98 40,936,023
Jobsearch reviews (signing on) DWP £268m £7.00 0% 38,330,000
Check your own vehicle's details DfT £50.7m £1.77 28,655,088
Adviser interventions (jobsearch advice) DWP £1.21bn £51.00 0% 23,630,000
Tax Credits HMRC 0% 19,742,834
VAT HMRC £38.3m £2.04 79.8% 18,796,574
Corporation Tax HMRC £16.6m £0.95 29.4% 17,461,000
Self Assessment HMRC £56.2m £3.57 63% 15,735,129
Cattle Tracing System: movements Defra £14.5m £1.06 89.7% 13,710,000
State Pension: claims maintained DWP £139m £12.00 0% 11,560,000
Official copies from Land Registry BIS £32.6m* £3.50* 94.8%* 9,321,067*
Debt Management HMRC 0% 9,131,250
National Insurance HMRC £47.3m £5.21 0% 9,082,042
Check a vehicle's details DfT £14.1m £1.78 7,927,933
Report change of ownership of vehicle DfT £20.4m £3.31 0% 6,153,034
Passport applications Home Office £319m £59.40 15.4% 5,365,323
European Health Insurance Card (EHIC) applications DH £3.31m £0.63 78.4% 5,261,523
Child Benefit HMRC £26.3m £5.21 0% 5,046,366
Social Fund Grants and Loans DWP £237m £50.00 0% 4,740,000
Signing an e-petition CO £44.9k £0.01 100% 4,490,000
Healthy Start reimbursements DH £707k £0.16 4,419,947
Renew driving licence DfT £14.1m £3.29 19% 4,278,901
Request statutory off-road notice (SORN) DfT £2.79m £0.66 83.5% 4,223,315
Title register views BIS £5.89m* £1.53* 100%* 3,847,098*
Check other drivers' details DfT £7.67m £2.12 78.4% 3,618,015
Construction Industry Scheme HMRC £4.58m £1.29 69.9% 3,550,332
Land Register updates (including transfers of ownership) BIS £96.1m* £28.23* 30%* 3,404,261*
Visas and immigration applications Home Office £605m £182 68.1% 3,326,302
Disability Living Allowance (DLA): claims maintained DWP £78.7m £24.00 0% 3,280,000
Jobseeker's Allowance (JSA): new claims DWP £225m £70.00 38.8% 3,210,000
Request vehicle tax refund DfT £7.23m £2.45 0% 2,952,947
Register a vehicle DfT £6.09m £2.42 93.3% 2,516,362
Pension Credit: claims maintained DWP £141m £56.00 0% 2,510,000
Incapacity Benefit/ Employment and Support Allowance (ESA): claims maintained DWP £440m £176 0% 2,500,000
Amend driving licence details DfT £7.80m £3.16 25.6% 2,468,832
Universal Jobmatch: accounts created DWP 100% 2,440,000
Universal Jobmatch: CV uploads DWP 100% 2,420,000
Annual returns BIS £6.20m £2.60 97.9% 2,386,535
Accounts filing BIS £17.5m £8.02 50.1% 2,176,312
Other document filing (filing transactions) BIS £8.16m £3.77 87.6% 2,164,642
KANA HMRC £214k £0.10 100% 2,144,906
Amend or remove endorsements or fixed penalty details DfT £4.18m £2.04 83.4% 2,048,639
Court fine payments MoJ 1,900,000
Book practical driving test DfT £2.31m £1.23 81.5% 1,877,051
Director and mortgage detail searches BIS £1.87m £1.00 100% 1,873,478
Agent Authorisation HMRC £11.8m £6.30 25.3% 1,871,310
Create or update driver Certificate of Professional Competence (CPC) records DfT £4.76m £2.70 86.9% 1,764,632
Search of whole (Land Registry) BIS £4.58m* £2.64* 95.1%* 1,733,839*
Attendance Allowance: claims maintained DWP £25.5m £15.00 0% 1,700,000
Search of the index map (Land Registry) BIS £15.2m* £9.28* 64.8%* 1,636,205*
Book theory driving test DfT 92.4% 1,616,758
Create unique learner number (ULN) BIS 1,563,900*
Report destroyed or seriously damaged vehicle DfT £2.71m £1.75 96.4% 1,548,094
Prison visit booking MoJ £4.01m £2.67 0% 1,500,000
Jobseeker's Allowance (JSA): claims maintained DWP £472m £321 0% 1,470,000
Ordering certificates (births, adoptions, marriages, civil partnerships, deaths) Home Office £14.5m £10.60 85.8% 1,371,082
Legal aid applications: criminal cases MoJ 1,358,000
Universal Jobmatch: vacancies placed by employers DWP 87.4% 1,350,000
Fishing rod licences Defra £2.04m £1.59 19.5% 1,284,111
Apprenticeship vacancies: applications BIS £395k £0.31 100% 1,274,260
Request certificate of entitlement to drive DfT £3.70m £2.96 0% 1,250,260
Income Support: claims maintained DWP £204m £163 0% 1,250,000
Stamp Duty Land Tax HMRC £2.54m £2.04 80.8% 1,245,786
Overseas State Pension: claims maintained DWP £12.3m £10.00 0% 1,230,000
Enhanced criminal records checks Home Office £41.3m £33.71 39.2% 1,223,773
Money claims MoJ 1,174,000
Replace driving licence DfT £4.12m £3.72 49.2% 1,107,390
Apply for student finance (full time study) BIS £51.5m £48.45 93% 1,063,199
Carer's Allowance: claims maintained DWP £33.3m £32.00 0% 1,040,000
Apply for a provisional driving licence DfT £3.84m £4.11 34.2% 935,083
Legal aid applications: civil cases MoJ 925,000
Assign a personalised registration number to a vehicle DfT £9.63m £10.42 4.17% 924,551
Child Maintenance DWP £408m £453 0% 900,000
Employment and Support Allowance (ESA): new claims DWP £168m £208 0% 810,000
Amend practical driving test DfT £702k £0.88 83.4% 797,942
Single Payment Scheme (SPS) claims Defra £76.3m £727 40.6% 105,000

*Q2 2013 data not provided for this metric; previous quarter's metric shown if available. See service page for information on obtaining latest data

Download the full data set (CSV)