Service performance Tax disc
Tax disc is a service within vehicle licensing, which also covers SORN (Statutory Off Road Notification).
This service is provided by the DVLA to relicense vehicles that are kept on public roads. This service does not include first vehicle registrations.
Users on start page
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Data source: Google Analytics
Shows the estimated number of users currently accessing the GOV.UK start page for the Tax disc transaction.
Users on this page have not started the transaction at this point.
Users currently on the GOV.UK Tax disc start page
Customer satisfaction (web)
Average satisfaction score last month
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Data source: DVLA database
Customer satisfaction is measured using a survey on a sample of users at the point of transaction completion. It is measured on a 5 point scale from most satisfied to least satisfied. The mean of these responses is converted to a percentage for display purposes.
Responses relate to the month the tax disc starts. In most cases the user would have completed the transaction before this date.
Applications by channel
Tax disc applications per month broken down by channel
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Data source: DVLA database
Shows the number of successful applications to renew a tax disc, broken down by channel
Digital take-up
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Data source: DVLA database
Digital take-up measures the percentage of monthly applications that are made through a digital channel versus non-digital channels.
Error codes (web)
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Data source: DVLA database
Shows errors that have been logged in the web transaction.
More than one error may be logged per user.
Service availability
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Data source: Pingdom
Page load time measures the time taken for a sample page within the service to load.
Uptime measures the percentage of time that the service was observed to be available.