Service performance SORN (Statutory Off Road Notification)
SORN is a service within vehicle licensing, which also covers tax disc relicensing.
SORN's must be made for a registered vehicle that is not being used on the road, and which has been taxed since 31 January 1998.
Users on start page
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Data source: Google Analytics
Shows the estimated number of users currently accessing the GOV.UK start page for the SORN transaction.
Users on this page have not started the transaction at this point.
Users currently on the GOV.UK SORN start page
Customer satisfaction
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Data source: Driver and Vehicle Licensing Agency database
Customer satisfaction with the SORN/Tax disc transaction is recorded on a scale of 1 to 5. 1 being most satisfied and 5 being least satisfied. The mean of these responses is converted to a percentage to display on the dashboard.
Average score of satisfied responses
Applications by channel
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Data source: DVLA database
Shows the monthly number of SORNs received by the DVLA, broken down by channel.
Vehicle licensing applications per month broken down by channel
Digital take-up
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Data source: DVLA database
Digital take-up measures the percentage of monthly applications that are made through a digital channel versus non-digital channels.
Error codes (web)
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Data source: DVLA database
Shows errors that have been logged in the web transaction.
More than one error may be logged per user.
Service availability
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Data source: Pingdom
Page load time measures the time taken for a sample page within the service to load.
Uptime measures the percentage of time that the service was observed to be available.