Understanding user research

• How user research improves service design
• Start by learning user needs
• Understanding users who don't use digital services

Preparing for user research

• Plan user research for your service
• Plan a round of user research
• Find user research participants
• Choose a location for user research
• Write a recruitment brief
• Getting users' consent for research

Analysing and sharing findings

• Sharing user research findings
• Analyse a research session