Service performance Licensing overview (licences and authorities on GOV.UK only)
Licensing covers all licences that can be applied for online through GOV.UK. These can be offered by a range of local and national authorities.
Real-time usage
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Data source: Google Analytics
Shows the estimated number of users currently accessing licensing pages on GOV.UK.
Live number of users on any page within the service
Forms received
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Data source: GOV.UK licensing database
Shows the total number licensing forms received by GOV.UK.
This does not measure whether a submission was subsequently paid for, valid or accepted by the authority.
Total forms received per week over the last 9 weeks
Completion rate
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Data source: Google Analytics
Completion rate measures the proportion of people who started a form submission and were able to complete it.
This measures submissions only, not whether a submission was valid or accepted by the authority.
It is calculated by dividing the number of unique visitors to the final page of a form submission by the number of unique visitors to the first page.
Percentage of users who successfully submitted a form
average last week
Submission drop-offs
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Data source: Google Analytics (unique visitor numbers based on sampled data)
Shows only those stages that are common across all licensing submissions (some licences have additional fee payment stages which are not included).
Calculated as percentage of unique visitors who arrived at each stage out of those who arrived at the download form page.
Percentages of unique visitors at common stages of licensing submissions two weeks ago compared with last week
Service availability
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Data source: Pingdom
Page load time measures the time taken for a sample page within the service to load.
Uptime measures the percentage of time that the service was observed to be available.
Page load time
Uptime
Top licences last week
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Data source: GOV.UK licensing database
Top licences sorts submissions per licence in the past week by submission volume. Those with the highest submission volume are included in the table.
Top licences by submission volume last week
Top authorities last week
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Data source: GOV.UK licensing database
Top authorities sorts submissions per authority in the past week by submission volume. Those with the highest submission volume are included in the table.